Are UK and US bed sizes different?

Bed and mattress sizes are different for the UK and US markets. Confusingly, a US King size bed will not be in the same dimensions as a UK King size. Please see this helpful guide below.

UK King - 150cm x 200cm

UK Super King - 180cm x 200cm

US Queen - 60" x 80"

US King - 76" x 80"

US California King - 72" x 84"

Where can I see the NiX collection in person?

Although our design team is based out of our Studio Showroom in London, we also have a residence in the Brooks Thomas showroom in Dallas for our US clients. The Brooks Thomas showroom has variants of most of our pieces across upholstery, furniture and lighting on display for you to see and get a feel for.

If there is something specific you would like to see we would advise reaching out to the Brooks Thomas team ahead of your visit to avoid disappointment.

For more information on our showrooms please visit the Showroom page.

Will I be able to use my NiX lamps outside of the US?

Lighting and electrical standards vary across the world. All of our table and floor lamps are wired for US plugs only. All of our lighting, including ceiling and wall lighting, adheres to US standards, and have either E12 or E26 bulb fittings depending on the product. Adapter plugs are required to install our lamps overseas. Please check your lamps comply with local standards before installing.

Can I change my delivery address?

You may be able to change your delivery address if your order has not left our warehouse. Please contact NiX Customer Services if you need help with updating your details.

Do you ship to the US?

We offer delivery to both the UK (mainland only), and most US states, with the exception of Hawaii, Alaska, and overseas territories or bases.

If you are located in the United States and wish to purchase our products, you can do so through the NiX website. To see our pieces in person, we encourage you to visit the Brooks Thomas showroom in Dallas, our international sales partner. Please visit the Brooks Thomas website for more details.

We are a UK based company, and although we do not sell directly to mainland Europe, we can however assist you with sending your NiX order overseas by delivering to a freight shipping company depot in the UK, where they will organise the safe travel of your items. Before placing your order reach out to our Customer Service team for a quote at [email protected] to email us with your order request, and we will do the rest. International deliveries will be given extra packaging, and crated or palletised for protection when necessary. Please allow a few working days for us to process your request.

Please contact customer services if you would like further information and help with shipping internationally.

What are your delivery charges?

We offer free kerbside delivery for all of our products, however, if you require delivery into your residence or installation of a piece, then there will be an extra charge which we can quote for on a case-by-case basis. Please contact our customer services team at [email protected] for more information.

When can I expect my order?

This will depend on whether you’ve purchased a stocked item or a product that’s handmade to order.

For our in-stock items, you’ll receive an email letting you know when that it’s on its way, and if it’s a tracked service you’ll be sent a tracking link for your delivery.

For made-to-order furniture, we’ve included our manufacturer's current lead times on the individual product pages, to help give you an idea of when it should arrive. Once you’ve placed your order with us, we’ll email you with a delivery estimate for when your beautiful handmade products will be ready.

For our larger items, we will arrange for our 2-man delivery partner to deliver, and they will contact you directly to book your delivery and email you the details. Once your order has been dispatched, you’ll receive an email confirming the delivery date, and a four-hour delivery time slot. On the day of your delivery, our team will also give you a call to confirm their visit time, approximately one-hour prior to arriving at your property.

We promise to do our best to keep you updated along the way, however, if you want to get in touch, please send us an email via our Contact Us form and we’ll be more than happy to help.

Please note that US delivery times will vary from state to state. The suggested delivery date is our estimation for most locations across the country.

Will all my items be dispatched together?

If your items are in stock, they will be dispatched as soon as your order has been processed. For any items which are made to order or out of stock, the items will be dispatched when they arrive in the warehouse, as per your estimated delivery date. We will make every effort to try to have your items delivered together, however items will be dispatched as they become available.

Can I return my order?

We have a no-quibbles returns policy, and we’ll happily take back most pieces within 28 days of when we delivered it, as long as it’s in its original packaging (unless we took this away for you) and without any signs of use.

As our Made to Order (MTO) pieces are made specifically to your exact requirements, we are unfortunately unable to offer returns on these pieces.

How do I return my order?

You can request a return from our website within 28 days of receipt. Please send NiX Customer Services an email via our Contact Us form, so that we can help you with this as quickly as possible.

Please use the original packaging to wrap your product securely, and once you’ve contacted NiX Customer Services, we will send you instructions on how to return your items.

How long will my refund take?

Once you have returned your item and it has been received by our warehouse, we will be able to process your refund. For damaged or faulty items we will cover original payment in full, including the cost of delivery. Please note refunds can take up to five working days to process. We are unable to refund made-to-order pieces that have been returned due to a change of mind. Visit our Delivery & Returns page for more information.

How do I reset my password?

To reset your password, simply log out of your account and come back to the login page. Click on the 'Forgot Your Password?' link and enter the email address associated with your account. We will then send you an email with a link to reset your password - please follow the instructions to create your new password.